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Delivery Policy

LEEHER Shipping & Return Policy

✅ Shipping Time

Orders are shipped within 1–2 business days after payment is completed (excluding weekends and public holidays).

Once your order has been shipped, you’ll receive an email or SMS notification with your tracking number and carrier details.

✅ Delivery Methods & Timeframes

Home Delivery (HCT Logistics / Black Cat / T-Cat, etc.): Estimated 1–2 days after dispatch.
Convenience Store Pickup (7-11 / FamilyMart): Estimated 2–3 days after dispatch to the selected store.

Actual delivery time may vary depending on the logistics provider and location. Remote areas or special circumstances may cause slight delays.

✅ Delivery Coverage

Taiwan Main Island: Delivery available to all regions.
Outlying Islands (Penghu, Kinmen, Matsu): Delivery available via home delivery or convenience store (subject to logistics support in your area).

✅ Shipping Fee

Free Shipping on orders over NT$800.
Orders below NT$800: NT$60 shipping fee (same rate for home delivery or store pickup).

✅ Important Notes

If a package is returned due to an incorrect address, unanswered calls, or failure to pick up at a convenience store, the customer will be responsible for re-shipping fees.
For urgent orders, please contact our customer service to confirm stock and shipping arrangements.
For any questions, please reach out to our LINE customer service: @LEEHER — we’ll be happy to assist you.

🛍 Return & Exchange Policy

To protect your rights, LEEHER provides a comprehensive return and exchange service:

✅ 7-Day Return Policy

You are entitled to a 7-day appreciation period (including weekends) starting from the date you receive your order.
To be eligible for a return or exchange, the product must be unused, unwashed, and in original condition with full packaging, including tags and any gifts.

❌ Non-Returnable Items

Products that have been used, washed, altered, or show odor, stains, or damage.
Returns requested after the 7-day period.
Accessories (such as earrings or intimate jewelry) due to hygiene concerns.

✅ Return Process

Contact our customer service and provide your order number and reason for return.
Our team will assist you with the return process and provide the return address.

✅ Refund Method

Once the returned item is received and inspected, a refund will be issued within 5–7 business days, processed through the original payment method.

For further assistance, please contact our LINE customer service: @LEEHER — we’ll respond as quickly as possible.